At Stuart Steven Dental Practice we take any feedback and complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. If a patient has cause to complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our aim is to react to any complaint in the way in which we would want our complaint about a service to be handled. We learn from any mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
Our complaints procedure is available by contacting the practice directly.
Further information for NHS patients can be found here: www.nhslothian.scot.nhs.uk
Further information for Private patients can be found here: dcs.gdc-uk.org
Been attending Stuart's practice since his days in Chester Street. Excellent service and staff always very friendly. I've just completed a course of implant work (seven in all) and the procedure, treatment and aftercare were second to none, but glad it's all over lol. Looking forward to returning to 6 monthly check ups. Thanks again to Stuart and the Team.
Never liked going too the dentist but now it's a breeze , professional and friendly . Had 5 teeth out never felt a thing . Robbie Rocks !!!!
Been with these guys 7 years from the staff to the reminder texts, this is a fantastic practice
I recently joined Stuart's practice in May and can honestly say that I am extremely impressed! The whole team are friendly, professional, knowledgeable and have all the modern equipment. Stuart carried out some cosmetic work on my front teeth including a front crown and white filling to close the gap that had gradually developed over the years. I could not have expected a better result! I have my smile back, which to me is priceless. Massive thanks to Stuart (and the team) for doing such a great job. Lisa-Ann
I have to say that after 10 days the implant bridge is a great success. It is fabulous to be without the denture.
I am delighted with the whole treatment. I was made fully aware of all the options for my mouth and the costs involved with detailed explanations of all the stages.
A big thank you to all.